For the earlier six months complaints happen to be escalating, workers turnover costs are double the common of the Indonesian contact centre field and employees have begun to prevent working by strikes, protesting exterior Celltel’s gates.
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Understandably, you can check here the Indonesian Governing administration has advised Celltel to investigate these issues as being a subject of urgency and has agreed to operate While using the Australian Authorities exactly where needed. Even so, they have got requested for discreteness and finish confidentiality within the investigation as These are concerned that the problem could influence the Indonesian Simply call Centre Business which can be underneath loads of stress from other nations around the world for example India getting to be the new investment vacation spot for overseas firms.
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